Undoubtedly the customer support service space has changed over the last decade. The advancements in mobile technology, staying connected with your customers is easier than ever. Brands have been running Customer satisfaction and feedback programs for years, but customer experience is altogether an avenue yet to be explored at its best. In this post we […]
Have you ever spent time with your customer trying to make him understand the basics of your product/offering? Those questions that keep on coming and those answers that make you anxious. 2020 is the new decade of self-service portals. The empowerment of your customers is now a need for an hour. As technology rises to […]