Desky is excited to announce new feature update including the release of our new (and highly anticipated) feature, Inbound Email ticketing.

Below is the comprehensive list for new features :

  • Ticket submission without Login:
    Now allow your users to submit a ticket without creating an account you support portal. To enable is just go to ticket settings switch on the option “Allow ticket submission without login

  • Inbound Email – IMAP integration (Beta)
    Auto generate tickets from your email. Desky now allows you integrate IMAP enabled email. All emails sent to that email will be converted to ticket. To set it up go to Settings –> Mail Settings

  • Auto login to Portal from notification email link
    Now your customers can directly login to the portal by clicking on the link in the notification email. This makes checking and replying to tickets easier and faster.

  • Custom Links in Portal Menu.
    You can add 2 custom links in the portal menu. For example add a menu called “Company” which redirects user to your parent website.

  • Facebook Login Option
    Added new social login option. Users can now login with their Facebook account.

  • Remove Desky Branding in Chat widget
    Under chat settings you’ll find option to remove Desky branding for chat widget.

  • Custom CSS for Chat widget
    Customise chat widget even further. Add custom css to char widget to make it match you brand guides.

  • Custom Header images for Chat widget
    Ability to update custom header images (simleys) in the chat widget

  • New Language addition : French and German

  • Minor Bug fixes