Upcoming Features

  • Developer API  
    Integrate Desky with your own application using Developer APIs.  

  • Shopify Integration  
    Verify purchase of your shopify tore customer before they can submit a ticket.

  • Amazon seller Integration
    Verify purchase of your amazon store customer before they can submit a ticket.  

  • Zapier Integration
    Integrate over 2000 apps with Zapier.

  • Email Ticketing
    Create tickets if customers send email on a specific email.

  • Ticket and Chat linking
    Links user tickets to chats for better conversation tracking. 

  • Chat : Widget – new and improved design
    Fresh and more inviting design and UX for chat widget

  • Chat : Facebook Messenger Integration
    Chat directly with facebook page users directly from Desky.
  • Chat : Speech to Text for replies
    Use your voice instead of typing while replying to your website visitor on chat.

  • More Reports for Analytics
    Advanced reports for detailed insights 

  • Ticketing SLA 
    Set SLA for your ticketing system.

  • Ticket Auto assignment
    Auto assign tickets based on your products or categories

  • Alexa Skills
    How about talking to your support desk using amazon alexa ?

  • Micro Engagement Improvement
    Improve fun micro engagements by introducing game plays etc