Developer API  
Integrate Desky with your own application using Developer APIs.  

Shopify Integration  
Verify purchase of your shopify tore customer before they can submit a ticket.

Amazon seller Integration
Verify purchase of your amazon store customer before they can submit a ticket.  

Zapier Integration
Integrate over 2000 apps with Zapier.

Email Ticketing
Create tickets if customers send email on a specific email.

Ticket and Chat linking
Links user tickets to chats for better conversation tracking. 

Chat : Widget – new and improved design
Fresh and more inviting design and UX for chat widget

Chat : Facebook Messenger Integration
Chat directly with facebook page users directly from Desky.
 

Chat : Speech to Text for replies
Use your voice instead of typing while replying to your website visitor on chat.

More Reports for Analytics
Advanced reports for detailed insights 

Ticketing SLA 

Set SLA for your ticketing system.

Ticket Auto assignment
Auto assign tickets based on your products or categories

Alexa Skills
How about talking to your support desk using amazon alexa ?

Micro Engagement Improvement
Improve fun micro engagements by introducing game plays etc