Businesses of all sizes across the world use Helpdesk softwares to provide remarkable customer service. Ticksy, Freshdesk and Zendesk are the most used helpdesk software so far. We would like to bring on table Desky as the most beneficial alternative of helpdesk softwares to those in the market. Desky is build for customer-focused companies with the passionate service teams and a practical volume of frequent customer interactions. It scales to any size and fits many verticals from startup to big companies.
Below is the Desky vs Other Helpdesk Softwares comparative evaluation to help you make more informed choice for your business.
1 Build for Businesses
Ticksy: Is build for small-scale businesses, it is a white-labeled helpdesk solution that helps verify client accounts, allow customer ticket assignments in real-time and manage online documentation.
Freshdesk: Is build for businesses of all sizes across the world. Freshdesk provides remarkable customer service with its set of features.
Zendesk: Is build for startups to established companies, over 200,000+ customers.
Desky: Is build especially for Envato authors who want to make their support service faster, communicate better and offer excellent customer service.
2. Ticket Management System
Ticksy: Ticksy’s ticket management system is ideal for 1-49 users only. Ticksy has the SMEs and Agencies as their typical customers.
Freshdesk: Freshdesk’s ticket management system is ideal for 2-999 users. This clearly means it is ideal for big enterprises and companies.
Zendesk: Zendesk follows the similar wavelength of Freshdesk here by allowing 1-1000+ users on board to manage crazy numbers of support tickets.
Desky: Desky is build flexible and can accomodate from 1-10+ support admins. Desky is build especially considering freelancers, startups, SMEs and individual Envato Authors, solo-prenuers, online coaches and online shop owners.
3. Pricing Plans
Ticksy: Ticksy do not offer free trial to its customers. It follows monthly and yearly subscription plan.
Freshdesk: Freshdesk is one of the expensive helpdesk support system which justifies it’s worth by offering features and functions. Freshdesk offers $15/month/user.
Zendesk: Zendesk offers $5/month/user. Zendesk is great for small businesses looking to start a CRM system. It’s easy to learn and manage with a small team.
Desky: Desky offers a FREE trial with 1 agent and 100 tickets per month with 500MB storage and 60 days data retention. The chargeable pricing plan starts from $8/month/freelancer and is absolutely economical for those who’re starting new in the business. It’s easy to use, has useful features in all tiers, offers native add-ons like Live Chat and is well-priced for both small and midsize businesses.
4. Smart Integration
Ticksy: Ticksy offers Envato account integration
Freshdesk: Freshdesk offers Freshsuccess, Slack, Microsoft teams, WhatsApp integration.
Zendesk: It comes to a lot more exciting when we say Zendesk’s smart integration. Checkout this amazing summary post by them to know all about it: https://www.zendesk.com/blog/incoming-integrations/
Desky: With Desky, you get smart integration support for Envato, Slack, WooCommerce, Mattermost (and many more).
5. Live Chat
Ticksy: Ticksy helpdesk system does not offer live chat even to their subscribers.
Freshdesk: The live chat channel of Freshdesk is powered by Freshchat which is a modern messaging software for customer engagement teams.
Zendesk: Zendesk offers you alternatives to choose from to get on with live chat. Checkout the details about it here https://www.zendesk.com/chat/pricing/#pricing
Desky: Yet another powerful feature of Desky is Live chat. Desky chat is the perfect mix of astonishingly sleek and amazingly simple feature that boost your conversions.
6. Reports
Ticksy: Not much is being explored about Ticksy and its report and analytics. The integration clearly shows there will be plenty of options to understand how your customer support teams are performing on different grounds. Let us know if you have any hands-on with Ticksy. We would love to know.
Freshdesk: We would recommend Freshdesk if they were more visually interesting, or perhaps if the reporting table didn’t require horizontal scrolling.
Zendesk: The built-in reports are detailed when you’re using Zendesk. There are two typical reports – built-in and Explore which comes with support subscription. You can read about it on their website.
Desky: Desky offers you a visual view of monthly report of tickets that are being attended by your team, solved tickets which are resolved by your team member from the department and closed tickets.
Our verdict:
In the Desky vs Other Helpdesk Softwares analysis, many assessments of evaluated subsections favored Desky. However, just as a comprehensive analysis should not base verdict on a comparison of subsections in which one or the other helpdesk ticketing platform offers some particular advantages.
Freshdesk offers security that is commendable. Additionally, it’s reporting options are adequate. On the other hand, Desky offers a simplified version of managing support tickets. Desky is sufficient to meet any company’s customer support needs with an extremely affordable price. Adding to this, Freshdesk, Ticksy and Zendesk help desk systems provide multiple integrations. Most importantly, Desky offers a free trial to helps prospective users like yourself, make an informed decision through thorough analysis. With its affordable pricing plans, bloat-free functionality and prompt user support, Desky has a clear advantage over any other helpdesk softwares in the market. Whether your priority is integration preferences, or cost, the point is to find a helpdesk software solution that is the best fit for your company. And we believe that Desky is the solution. Desky is the clear winner in the overall other helpdesk softwares comparison.
