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Our endeavour to protect your personal information

Your privacy is extremely important to us and we are committed to fair practices that protect your information. This Privacy Policy is provided to explain our information practices and the choices you can make about the way your information is collected and used.

Scope of this Privacy Policy

Please be aware that this Privacy Policy does not govern all the information Desky may process.

In all instances we are committed to transparency with our customers, employees and protecting your data privacy.

An Overview of the Sources of Personal Data

Desky obtains information about individuals in these main ways:

  • when you visit this website or contact us directly about becoming a customer or obtaining other information,
  • when you become a Desky customer,
  • when individuals use a customer’s help desk function,

Some definitions

This Privacy Policy relates to information collected by Desky (referred to in this Privacy Policy as “Desky” “we” or “us” or “our”) through your use of the Desky website.

“You” or “your” refers to the individual who uses this website, features, and services, or accesses available information, or engages with us directly by email or telephone.

As used in this Privacy Policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization.

Whose information does we collect?

Desky collects information from three types of individuals:

Our customers are individuals and businesses who have signed up for a Desky account.

We process “End User Data” which means information about end users of Desky customers, which includes but is not limited to, the first name, last name, phone number and email address of an end user. End users are individuals that use goods and services provided by Desky Customers. If you interact with Desky in the course of seeking customer service for a particular product or service, you are probably an end user.

Personnel are the people who work, and apply to work, for Desky.

What information does we collect?

Depending on your use of the Desky website, or direct interactions with us, we collect two types of information: personal information and non-personal information.

Personal Information

Personal information identifies you or may be used in combination with other pieces of personal information to identify you. Examples of personal information include your name, company name, job title, address, e-mail address, telephone number, and billing and credit card information. Personal information can also include information that does not identify you, but could be combined with other information in a way that enables you to be identified. This includes information such as age, gender, profession, zip code, IP address, and current location.

Non-Personal Information

Non-personal information is information that cannot be used or combined with other information to identify or contact you, including browser types, domain names, and statistical data involving the use of the Desky website.

When does we use customer information from third parties?

We receive some information from the third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a Desky customer. We also occasionally collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by visiting these websites and changing your privacy settings.

Registering to Use the Desky Service and in the Course of Using the our services.

Customers will be required to establish an account in order to take advantage of certain features of the Desky website. If you wish to establish an account you will be required to provide us with information (including personal information and non-personal information). In addition, we may obtain your personal information from you if you identify yourself to us by sending us an e-mail with questions or comments.

What does Desky do with the information it collects from customers?

In general, we use the information collected to provide you with a great overall experience interacting with us and when using the Desky website and to help us understand who uses our offerings, for internal operations such as operating and improving the Desky website and our help desk services, to contact you for customer service and billing purposes and to facilitate the delivery of Desky advertising in some cases, including using your email to send information to you about our services.

We use your information to send you a welcome e-mail after you create an account, when you are invited to Desky, or when you sign up for a demo, webinar or to receive our newsletter. We also use your information to send other e-mail communication related to the Desky website. We always give you the option to unsubscribe in any email we send you.

We may also use the information gathered to perform statistical analysis of user behavior or to evaluate and improve the Desky services.

Sale of Business

We reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Desky or any of its Corporate Affiliates (as defined herein), or that portion of Desky or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Is the information collected through the Desky Service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standards used to measure our compliance with that duty.

What choices do I have regarding the collection, disclosure and distribution of personal information?

We will only use personal information for the purposes described above or as otherwise disclosed at the time we request such information from you. You must “opt in” and give us permission to use your personal information for any other purpose. You may also change your preference and “opt out” of receiving certain marketing communications from us by clicking the unsubscribe link included on the bottom of all such communications, or by contacting us via email.

How will I know if there are any changes to this Privacy Policy?

We may revise this Privacy Policy from time to time without notice. Having said that, we will not make changes that result in significant additional uses or disclosures of your personal information without notifying you of such changes via e-mail. We may also make non-significant changes to this Privacy Policy that generally will not significantly affect our use of your personal information, for which an e-mail is not required. We encourage you to check this page periodically for any changes. If any non-significant changes to this Privacy Policy are unacceptable to you, you must immediately contact us and, until the issue is resolved, stop using the Desky website and any services we provide. Your continued use of our services and the Desky website following the posting of non-significant changes to this Privacy Policy constitutes your acceptance of those changes.

How do I contact if I have any privacy questions?

If you have any questions or comments about this Privacy Policy or feel that we are not abiding by the terms of this Privacy Policy, please contact us via email at hello@desky.support