Desky is extremely flexible and together with the authorization of tickets, it allows you to model different requirements and set priorities. As an admin role, you can assign your employees tickets that relate to their particular department. You can track the interactions by checking ‘Open tickets’.
Tickets that are not assigned to any department stay under the ‘Unassigned’ category. Any new update to the assigned tickets/open tickets can be checked in the ‘Recently Updated’ category.
When your team resolves support requests, they can move the ticket to solved tickets category and you can later close the solved tickets by reviewing them.
In a jiffy and deleted a support request? Don’t worry, with Desky all the deleted support tickets gather in the trash category from which you can restore and reply.
Check out the demo of how a customer can raise a ticket and how you receive it at the back-end