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Desky collects support tickets for you and your support team to answer them personally. It provides you with an ability to see the history and analytics of tickets, products, departments, and employees.

Add departments that will perform support tasks by going to the Admin dashboard and selecting the Company menu -> company -> departments. You can click on the Add button to add a new department and proceed by filling up mandatory fields.

Follow the below steps:

1. Go to the admin dashboard

2. Company menu – Company – Departments

3. Department Lists 4. Click the right-side button Add Department

5. Fill all required fields

6. Save

Click here for a video guide.

Bring onboard your employees under departments. Start by going to Admin dashboard and Company Menu -> Company -> Employees. You can add as many employees you wish under defined departments. Click on the right side ‘Add’ button and start adding by filling out the required fields. Go to Company menu -> Company -> Departments and Edit department. Choose from Employee list and make department leader and update.

Follow the below steps:

1. Go to the admin dashboard

2. Company Menu – Company – Employees

3. Employee Lists

4. Click the right-side button Add Employee

5. Fill All Required field (Department, Employee Details, Assign Role To Employee) and Save

6. Company menu – Company – Departments

7. Edit Department 8. Make Department Leader (Choose Employee List)

9. Update

Click here for a video guide.